Frequently Asked Questions
Everything you need to know about Burt's Bees for Pets products and orders.
Are Burt's Bees for Pets products made with the same standards as human products?
Yes, we uphold the same high standards of quality. Our pet grooming line is formulated with many of the same natural ingredients you know and love, such as honey and beeswax, specifically pH balanced for a dog or cat's unique skin needs.
What is your shipping policy and how long will my order take?
We offer standard shipping across the continental US, typically arriving within 3-5 business days. Orders over $35 qualify for free standard shipping.
Are these products safe for puppies and kittens?
Absolutely. We offer specific 'Puppy' and 'Kitten' formulas that are extra gentle and tearless. However, we always recommend a small patch test or consulting your veterinarian if your pet has specific skin sensitivities.
What is your return policy if my pet doesn't like the product?
We want you and your pet to be 100% satisfied. If you are unhappy with your purchase, you can return the product within 30 days of delivery for a full refund, excluding shipping costs.
Are Burt's Bees for Pets products cruelty-free?
Yes, we are committed to the welfare of all animals. None of our products or ingredients are tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.